We will get back to you as soon as possible. Please do not open several requests as this will push you to the bottom of the queue.

Home

Returns

Sign in

Italiano 

Briko

Other

When will my order be shipped?

When will I receive my order?

I didn't receive all the products: why?

Where will my order be shipped from?

Some of the items of my order are shipped from stores, what does it mean?

Track

Can I change my order?

Can I cancel my order?

Can I change my delivery address?

What can I do if I did not receive the order confirmation e-mail?

Manage

Track and manage orders

How much does delivery cost?

What courier will deliver my order?

What happens if I am not at home when my package is delivered?

Why is my order delayed?

What countries do you deliver to?

Shipping and in-store pickup

Can I exchange one or more items?

What are the return conditions?

How can I request a return?

How much does the return costs?

How can I ship my return?

What should I do if I received a defective item?

How can I book a new pickup with TNT FedEx?

How is the refund made?

When will I receive my refund?

My card is expired/ blocked/ disposable: how will I get my refund?

Refunds

Returns and refunds

Which payment methods can I use?

How can I activate a discount code?

How can I use my BasicCard discounts or cash?

Are payments safe?

What currency will I be charged in?

Why can't I complete a card payment?

Why can't I see the order that seems already paid?

How can I split my purchase?

Can I request a non-itemised bill?

Payment

How do I create an account?

How can I cancel my account?

How can I change/recover my password?

How will my personal Profile information be used?

Account

How can I sign up for the newsletter?

How are my personal data used for sending newsletters?

How can I unsubscribe from the newsletter?

Newsletter

Account and newsletter

What's the warranty on my items?

Briko lens codes guide

Briko lens categories guide

Is my product authentic?

How to interpret the washing label?

What certifications do bike helmets have?

What certifications do snow helmets have?

Shopping guide

Did you buy in the shop?

Who am I buying from?