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Issues with orders

What should I do if I received a defective item?

If you have identified defects in one or more of the items ordered, you can proceed with a return request by clicking here and choose the reason Item damaged / Damaged item. Please note that it is mandatory to provide some pictures (max. 6):. If you

Is it possible to modify an order?

It is not possible to modify an order once it has been confirmed. Unfortunately, we cannot change the content (products, colors, sizes) or the shipping and payment details. If you need to modify any of these aspects, you can only cancel the order. Yo

The shipment has arrived but an item is missing

Your order was likely split into multiple shipments, so you will receive the missing items later. If you have an account, log in to your personal area, click on the details of the relevant order, and then click on details again: a list of products an

I would like to cancel the order

⏰ The timeframe for canceling an order is limited. If you have an account, proceed as follows:. 1. Log in to your account and go to the Orders section;. 2. Click on the Details of the order you want to cancel;. 3. Click on Cancel Order. You will see

Can I modify the delivery address?

It is not possible to modify the delivery address once the order has been confirmed. Please pay close attention when entering your information and avoid using the auto-fill feature proposed by Google or your device. Please remember:. If you have ente

I have not received the order confirmation email

If you have not received the order confirmation email, it is possible that:. Contact us to find out what happened and how to resolve the issue!

I received the wrong product

If you have received an incorrect product (color, size, different product than ordered), you can request a return within 30 days of receiving it. During the return procedure, select "different from described" and then "item different from ordered" as

I didn't have time to cancel the order