No. Exchanges are not possible. If one or more of the products you bought do not fit, are damaged or you would like a different color, you can proceed with a return and then a new purchase. You might be interested in the article: How can I request a
The following requirements must be completed in order to request a return:. The request must be submitted within 30 days following the order's delivery. The item must:. The return is completed with the issuance of the refund within 14 business days (
If you have an account on our website, simply log in and click on the RETURNS button. Open the Returns section and click on Returnable: here you will see all the orders for which you can request a return. Clicking on it will redirect you to the retur
Return is free for the options below:. • Ship with a free return label• Return to a retail store. The return is not free for the option:. • Ship with any carrier of your choice (you pay for the shipment). You might be interested in the article: How c
Below you will find all available ways to ship your return. Shipping from Italy. If you have chosen “Ship with a return label”:. • You will receive a free shipping label with TNT FedEx;• The courier will attempt a collection the first business day af
Option only available for returns shipped from ITALY. If you have requested a return with the TNT FedEx prepaid label, please note that the label is valid 7 days from its issue**. During these 15 days:. 🚚 The first pickup attempt will take place on
You can request a return through your account as follows:
If 15 days have passed since you received the free TNT FedEx label, you will need to contact us to request a new one.