The following requirements must be completed in order to request a return:. The request must be submitted within 30 days following the order's delivery. The item must:. The return is completed with the issuance of the refund within 14 business days (
No. Exchanges are not possible. If one or more of the products you bought do not fit, are damaged or you would like a different color, you can proceed with a return and then a new purchase. You might be interested in the article: How can I request a
If you have an account on our website, simply log in and click on the RETURNS button. Open the Returns section and click on Returnable: here you will see all the orders for which you can request a return. Clicking on it will redirect you to the retur
You can request a return within 30 days from the delivery date of your order. You might be interested in the article: How can I request a return?.
Return is free for the options below:. • Ship with a free return label• Return to a retail store. The return is not free for the option:. • Ship with any carrier of your choice (you pay for the shipment). You might be interested in the article: How c
Below, you will find all the available ways to ship your return. If you have chosen “Ship with a return label”:. 1. Schedule a UPS pickup. 👉 Pickup is not automatic and must be scheduled by the customer. You can book a pickup via the UPS website: ht
If 15 days have passed since you received the free TNT FedEx label, you will need to contact us to request a new one.
You can request a return through your account as follows: