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<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/newslett_loud-599ec4e5-21c6-4f34-9b6d-ffa1abd09196.png" style="width: 25px;" class="fr-fic fr-dii"> The newsletter keeps you updated with all our news (launch of new items and collections, promotions, etc.). The Newletter also alerts and provides clients of customised discounts.<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/sconto-aa166dbd-f252-4c85-9829-30ff7ffda982.png" style="width: 25px;" class="fr-fic fr-dii"> If you subscribe to the newsletter, you will receive a 10%&#xA0;welcome discount to be used on your first order.You have two ways to subscribe to the newsletter:1. The first time you open the website <a href="//Briko.com">Briko.com</a>, a message will pop-up that asks you to type your e-mail in order to get signed up to the newsletter.<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/join_john-d7a8fb58-2529-4df6-b174-05c4ddabee72.png" style="width: 365px;" class="fr-fic fr-dib fr-bordered fr-rounded">2. By clicking on the form that can be found at the bottom of the homepage, in the footer.<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/sign_up_1-0c8ef776-da59-49ab-b954-634fabfa751a.png" style="width: 425px;" class="fr-fic fr-dib fr-bordered fr-rounded"><hr>You might be interested in the articles:&#xA0;<a class="fr-strong" href="https://briko-it-nmcmqptcgps.gorgias.help/en-US/how-can-i-activate-a-discount-code-204116">How can I activate a discount code?</a><a class="fr-strong" href="https://briko-it-nmcmqptcgps.gorgias.help/en-US/how-can-i-unsubscribe-from-the-newsletter-211570">How can I unsubscribe from the newsletter?</a><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

The newsletter keeps you updated with all our news (launch of new items and collections, promotions, etc.). The Newletter also alerts and provides clients of customised discounts. If you subscribe to the newsletter, you will receive a 10% welcome dis

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Technical Support

Newsletter

When will my order be shipped?

When will I receive my order?

My order has not arrived yet

I didn't receive all the products: why?

How much does delivery cost?

What courier will deliver my order?

What countries do you deliver to?

What to do if I am not present when the courier arrives?

Why is my order delayed?

What to do if my order is on hold?

Can I request delivery to a pick-up point/locker/post office?

Why is the tracking not updated?

Where will my order be shipped from?

Some of the products on the site are sent from physical stores. How does it work?

Shipping and Delivery

Can I exchange one or more items?

What are the return conditions?

How can I request a return?

How much does the return costs?

How can I ship my return?

How can I book a new pickup with TNT FedEx?

How can I return an order through "My Account"?

I need a new label for the free return.

How is the refund made?

When will I receive my refund?

My card is expired/ blocked/ disposable: how will I get my refund?

Have you received the item I returned?

Refunds

Returns and refunds

What should I do if I received a defective item?

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The shipment has arrived but an item is missing

I would like to cancel the order

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I received the wrong product

I didn't have time to cancel the order

Issues with orders

Which payment methods can I use?

How can I activate a discount code?

How can I use my BasicCard discounts or cash?

Are payments safe?

How can I split my purchase?

Can I request a non-itemised bill?

Why can't I complete a card payment?

I forgot to use the discount code

Payment, Promo and Gifts

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How will my personal Profile information be used?

Account

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Why can't I see the order that seems already paid?

What can I do if I did not receive the order confirmation e-mail?

Order

What's the warranty on my items?

Briko lens codes guide

Briko lens categories guide

Is my product authentic?

How to interpret the washing label?

What certifications do bike helmets have?

What certifications do snow helmets have?

How can I find out if an item will be back in stock?

Products and Availability

Did you buy in the shop?

Who am I buying from?

How can I sign up for the newsletter?Updated 4 months ago