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Some of the products on the site are sent from physical stores. How does it work?Updated a month ago

Orders placed on our site can also be shipped from our Italian stores. 

The only difference between an order shipped from the warehouse and one shipped from a store is that in the latter, you will find a receipt issued by the store. 

With this receipt, you can go to one of our stores in Italy to request an exchange, as indicated on the receipt. 

  Products exchanged in-store cannot be returned online.

It is not possible to know in advance where a product or an order will be shipped from.

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