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Can I cancel my order?Updated 8 months ago

Yes. You can select the order you need to cancel directly from your account.

You can then click Cancel order:

You can also get to this screen from the email containing the order confirmation by clicking on View your order:

If you cannot see or click on the Cancel order button, it means the order has already been processed and cannot be canceled by the Customer service. 

In this case, it is up to you to:

 Refuse the delivery and ask the driver to send it back to the sender;

Ask for a free return by following the instructions below: How can I return one or more products?

In either case you will receive a full refund, including shipping costs. 


If you need further assistance please check the other questions or Contact us




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