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All articles

All articles

Categories

Shipping and Delivery

13 articles
Returns and refunds

2 categories
Issues with orders

6 articles
Payment, Promo and Gifts

9 articles
Technical Support

2 categories
Products and Availability

7 articles

Articles

Did you buy in the shop?

In addition to the online store Briko.com, you can also buy Briko in physical shops (in Italy). Our Customer Service cannot, however, help you for these purchases. Do not worry, you can still get help based on your purchase location:. Please note. No

Who am I buying from?

You are buying from:. Briko.comc/o Kappa S.r.l. con socio unicoLargo Maurizio Vitale, 110152 TorinoItaliaFax +39 011 2617595PIVA 10205940017. Registered to Sede Sociale of Turin. All purchases made through our websites are subject to terms and condit

Can I cancel my order?

It is not possible to change the orders already forwarded nor the shipping records connected to them. You must proceed with the cancellation of the order and then repeat the purchase operation. You can delete your order from the order confirmation

Can I change my delivery address?

No. If you have realized that the delivery address you have chosen is wrong, you will need to cancel you order: be sure to enter the correct address. Find out how to cancel you order in the following article: Can I cancel my order?. Customer service

What can I do if I did not receive the order confirmation e-mail?

In the case you did not receive the order confirmation e-mail, we suggest:. Checking your spam folder;. Checking which e-mail address you used to place the order;. If you used PayPal Express Checkout to pay, please check your PayPal e-mail;. Make sur