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Briko

When will my order be shipped?

When will I receive my order?

My order has not arrived yet

I didn't receive all the products: why?

Where will my order be shipped from?

Some of the products on the site are sent from physical stores. How does it work?

How much does delivery cost?

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What to do if I am not present when the courier arrives?

What countries do you deliver to?

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Can I request delivery to a pick-up point/locker/post office?

Why is the tracking not updated?

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Can I pick up my order in-store?

Shipping and Delivery

What are the return conditions?

Can I exchange one or more items?

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How much does the return costs?

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I need a new label for the free return.

How can I return an order through "My Account"?

Have you received the item I returned?

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How is the refund made?

My card is expired/ blocked/ disposable: how will I get my refund?

Refunds

Returns and refunds

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I received the wrong product

The shipment has arrived but an item is missing

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I would like to cancel the order

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Order is marked delivered but not here

Issues with orders

Can you tell me if an out-of-stock item will be available again?

What's the warranty on my items?

Is my product authentic?

How to interpret the washing label?

Briko lens codes guide

Briko lens categories guide

What certifications do bike helmets have?

What certifications do snow helmets have?

Products and Availability

Which payment methods can I use?

Promotional codes, how to get them?

How can I activate a discount code?

How can I use my BasicCard discounts or cash?

Are payments safe?

Can I pay in installments?

Can I request a non-itemised bill?

How can I use my corporate discount?

I forgot to use the discount code

My promo code isn’t working

Payment, Promo and Gifts

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How will my personal Profile information be used?

Account

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Newsletter

Why can't I see the order that seems already paid?

What can I do if I did not receive the order confirmation e-mail?

Why can't I complete a card payment?

Order

Technical Support

Did you buy in the shop?

Who am I buying from?

In addition to the online store Briko.com, you can also buy Briko in physical shops (in Italy). Our Customer Service cannot, however, help you for these purchases. Do not worry, you can still get help based on your purchase location:. ⚠  Please note:

<img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rVNl6J4Mvg/shop-67e9736e-852b-44ec-92fe-ab763c59e384.png" style="width: 25px;" class="fr-fic fr-dii"> In addition to the online store <a href="//Briko.com">Briko.com</a>, you can also buy Briko in physical shops (in Italy). Our Customer Service cannot, however, help you for these purchases.&#xA0;Do not worry, you can still get help based on your purchase location:<ul><li style="font-size: 14px;">If you purchased at a single-brand Briko store, contact the store itself: you can also contact them by e-mail or phone.</li><li style="font-size: 14px;">If you purchased in a multi-brand store, you must address the retailer who, if the conditions are met, is required by law to provide the end customer with free repair or replacement of the non-compliant product or, if this is not possible, a price reduction or refund (Articles 130, 131, 132 Italian Consumer Code).</li><li style="font-size: 14px;">If you purchased from an Outlet, you must go to the shop or contact them because they are a separate channel than ours.</li></ul>&#x26A0;&#xA0;&#xA0;Please note:&#xA0;Note that in order to obtain help with your in-store purchases, you must submit evidence.

You are buying from:. Briko.comc/o Kappa S.r.l. con socio unicoLargo Maurizio Vitale, 110152 TorinoItaliaPIVA 10205940017. CITEO registered UIN (Unique Identification Number:) FR379345_01FXIV. Registered to Sede Sociale of Turin. All purchases made t

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You are buying from:<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Briko.com c/o Kappa S.r.l. con socio unico Largo Maurizio Vitale, 1 10152 Torino Italia PIVA 10205940017CITEO registered UIN (Unique Identification Number:) FR379345_01FXIV<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Registered to Sede Sociale of Turin.<p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All purchases made through our websites are subject to terms and conditions that we have the right to change at any time. Any modifications will be effective as soon as posted on this website.

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