Returns

Refunds

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Returns and refunds

When will my order be shipped?

When will I receive my order?

My order has not arrived yet

I didn't receive all the products: why?

Where will my order be shipped from?

Some of the products on the site are sent from physical stores. How does it work?

How much does delivery cost?

What courier will deliver my order?

What to do if I am not present when the courier arrives?

What countries do you deliver to?

What to do if my order is on hold?

Can I request delivery to a pick-up point/locker/post office?

Why is the tracking not updated?

Why is my order delayed?

Can I pick up my order in-store?

Shipping and Delivery

What are the return conditions?

Can I exchange one or more items?

How can I request a return?

How much time do I have to request a return?

How much does the return costs?

How can I ship my return?

How can I book a new pickup with TNT FedEx?

I need a new label for the free return.

How can I return an order through "My Account"?

Have you received the item I returned?

When will I receive my refund?

How is the refund made?

My card is expired/ blocked/ disposable: how will I get my refund?

Is it possible to modify an order?

I received the wrong product

The shipment has arrived but an item is missing

What should I do if I received a defective item?

I would like to cancel the order

Can I change the delivery address?

I have not received the order confirmation email

I didn't have time to cancel the order

Order is marked delivered but not here

Issues with orders

Can you tell me if an out-of-stock item will be available again?

What's the warranty on my items?

Is my product authentic?

How to interpret the washing label?

Briko lens codes guide

Briko lens categories guide

What certifications do bike helmets have?

What certifications do snow helmets have?

Products and Availability

Which payment methods can I use?

Promotional codes, how to get them?

How can I activate a discount code?

How can I use my BasicCard discounts or cash?

Are payments safe?

Can I pay in installments?

Can I request a non-itemised bill?

How can I use my corporate discount?

I forgot to use the discount code

My promo code isn’t working

Payment, Promo and Gifts

How do I create an account?

How can I cancel my account?

How can I change/recover my password?

How will my personal Profile information be used?

Account

How can I sign up for the newsletter?

How are my personal data used for sending newsletters?

How can I unsubscribe from the newsletter?

Newsletter

Why can't I see the order that seems already paid?

What can I do if I did not receive the order confirmation e-mail?

Why can't I complete a card payment?

Order

Technical Support

Did you buy in the shop?

Who am I buying from?

Is there a contact number available for customer support?