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<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/warranty-ef406486-7472-452d-87fd-bf107912bf24.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0;We guarantee service quality by submitting our products to a high standard of quality control. We guarantee that our products comply with Italian and European Union (EU) standards where applicable.The warranty covers all products on the market for 2 years. No warranty is waived under the regulations of a different country if you reside in a country outside the EU.If you have found defects in products purchased online within the last 2 years, please contact us with your order code and attach images of the defect.&#xA0;&#x26A0;&#xA0;Attention! If you purchased the defective item in a store, you will need to contact the seller directly.<hr style="text-align: justify;">You might be interested in the article:&#xA0;<a class="fr-strong" href="https://briko-it-nmcmqptcgps.gorgias.help/en-US/what-should-i-do-if-i-received-a-defective-item-211503">What should I do if I received a defective item?</a><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

We guarantee service quality by submitting our products to a high standard of quality control. We guarantee that our products comply with Italian and European Union (EU) standards where applicable. The warranty covers all products on the market for 2

What's the warranty on my items?

Products and Availability

When will my order be shipped?

When will I receive my order?

My order has not arrived yet

I didn't receive all the products: why?

Where will my order be shipped from?

Some of the products on the site are sent from physical stores. How does it work?

How much does delivery cost?

What courier will deliver my order?

What to do if I am not present when the courier arrives?

What countries do you deliver to?

What to do if my order is on hold?

Can I request delivery to a pick-up point/locker/post office?

Why is the tracking not updated?

Why is my order delayed?

Can I pick up my order in-store?

Shipping and Delivery

What are the return conditions?

Can I exchange one or more items?

How can I request a return?

How much time do I have to request a return?

How much does the return costs?

How can I ship my return?

How can I book a new pickup with TNT FedEx?

I need a new label for the free return.

How can I return an order through "My Account"?

Have you received the item I returned?

When will I receive my refund?

How is the refund made?

My card is expired/ blocked/ disposable: how will I get my refund?

Refunds

Returns and refunds

Is it possible to modify an order?

I received the wrong product

The shipment has arrived but an item is missing

What should I do if I received a defective item?

I would like to cancel the order

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I have not received the order confirmation email

I didn't have time to cancel the order

Order is marked delivered but not here

Issues with orders

Can you tell me if an out-of-stock item will be available again?

Is my product authentic?

How to interpret the washing label?

Briko lens codes guide

Briko lens categories guide

What certifications do bike helmets have?

What certifications do snow helmets have?

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Promotional codes, how to get them?

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I forgot to use the discount code

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What's the warranty on my items?Updated 14 days ago