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Our commitment is to meet the delivery time. However, delays may occur if:<ul><li style="text-align: justify;">The order was placed during sales&#xA0;and promotions;</li><li style="text-align: justify;">The items ordered were&#xA0;not shipped from our main warehouse;</li><li style="text-align: justify;">The order was placed on a non-business day;</li><li style="text-align: justify;">Unforseen events beyond our control have occurred;</li><li style="text-align: justify;">Your shipment is in storage.</li></ul><hr>You might be interested in the following articles:<a class="fr-strong" href="https://briko-it-nmcmqptcgps.gorgias.help/en-US/when-will-i-receive-my-order-204112">When will I receive my order?</a><a class="fr-strong" href="https://briko-it-nmcmqptcgps.gorgias.help/en-US/what-happens-if-i%E2%80%99m-not-at-home-when-my-package-is-delivered-204255">What happens if I&apos;m not home when my package is delivered?</a><a class="fr-strong" href="https://help.briko.com/en-US/what-to-do-if-my-order-is-on-hold-527350">What to do if my order is on hold?</a>

Our commitment is to meet the delivery time. However, delays may occur if:. You might be interested in the following articles:. When will I receive my order?. What happens if I'm not home when my package is delivered?. What to do if my order is on ho

Why is my order delayed?

Shipping and Delivery

When will my order be shipped?

When will I receive my order?

My order has not arrived yet

I didn't receive all the products: why?

How much does delivery cost?

What courier will deliver my order?

What countries do you deliver to?

What to do if I am not present when the courier arrives?

What to do if my order is on hold?

Can I request delivery to a pick-up point/locker/post office?

Why is the tracking not updated?

Where will my order be shipped from?

Some of the products on the site are sent from physical stores. How does it work?

Can I exchange one or more items?

What are the return conditions?

How can I request a return?

How much does the return costs?

How can I ship my return?

How can I book a new pickup with TNT FedEx?

How can I return an order through "My Account"?

I need a new label for the free return.

How is the refund made?

When will I receive my refund?

My card is expired/ blocked/ disposable: how will I get my refund?

Have you received the item I returned?

Refunds

Returns and refunds

What should I do if I received a defective item?

Is it possible to modify an order?

The shipment has arrived but an item is missing

I would like to cancel the order

Can I modify the delivery address?

I have not received the order confirmation email

I received the wrong product

I didn't have time to cancel the order

Issues with orders

Which payment methods can I use?

How can I activate a discount code?

How can I use my BasicCard discounts or cash?

Are payments safe?

How can I split my purchase?

Can I request a non-itemised bill?

Why can't I complete a card payment?

I forgot to use the discount code

Payment, Promo and Gifts

How do I create an account?

How can I cancel my account?

How can I change/recover my password?

How will my personal Profile information be used?

Account

How can I sign up for the newsletter?

How are my personal data used for sending newsletters?

How can I unsubscribe from the newsletter?

Newsletter

Why can't I see the order that seems already paid?

What can I do if I did not receive the order confirmation e-mail?

Order

Technical Support

What's the warranty on my items?

Briko lens codes guide

Briko lens categories guide

Is my product authentic?

How to interpret the washing label?

What certifications do bike helmets have?

What certifications do snow helmets have?

How can I find out if an item will be back in stock?

Products and Availability

Did you buy in the shop?

Who am I buying from?

Why is my order delayed?Updated 3 months ago