What to do if my order is on hold?Updated 4 months ago

If the courier is unable to deliver after the last attempt, the shipment will be put on hold. This happens when there is an error in the address: the recipient's name is not on the intercom, the house number is missing, the postal code is incorrect, etc. 

Don't worry: you can still receive your order!

To send us the correct details, click on Contact Us, select "Release the Hold" as the subject, and specify the address as follows: 

• Name and Surname (as displayed on the intercom)
• Street and house number
• Zip code, City, Province
• Phone number
  

Remember! If you want to receive the shipment at a store or a company, it is essential to include its name or business name.