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What to do if my order is on hold?Updated a month ago

If the courier is unable to deliver after the last attempt, the shipment will be put on hold. This happens when there is an error in the address: the recipient's name is not on the intercom, the house number is missing, the postal code is incorrect, etc. 

Don't worry: you can still receive your order!

To send us the correct details, click on Contact Us, select "Release the Hold" as the subject, and specify the address as follows: 

  • Name and Surname (as displayed on the intercom)

  • Street and house number

  • Zip code, City, Province

  • Phone number

Remember! If you want to receive the shipment at a store or a company, it is essential to include its name or business name.


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