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Shipping and Delivery

When will my order be shipped?

We aim to have your order ready as quickly as possible, usually within 1-2 business days. When your order gets shipped you will receive an email notification which will indicate the expected delivery date. If you have an account, you can track your o

When will I receive my order?

We deliver more than 75% of our orders within 3 days. Delivery may take longer in remote or hard to reach areas (mountain locations, small islands, etc.). Exact timelines will be provided to you via email as you will receive the tracking link also us

My order has not arrived yet

If your order has not arrived yet, it is possible that:. You can check the cause of the delay by clicking on the tracking link you received via email or, if you are registered, directly through your account. You might be interested in the article: Wh

I didn't receive all the products: why?

If your order contains multiple items, you may receive them separately. For each shipment, you will receive an email with a tracking link. The email will show the items in that shipment. If you haven't received the email, check your SPAM/Junk folder.

How much does delivery cost?

Shipping is free for orders over € 100.00. For orders less than € 100.00 you will be charged:. € 4,90 in Italy. € 9,90 in Europe.

What courier will deliver my order?

Depending on the departure and destination location of the order, the courier assigned to the shipment will be designated. The couriers we work with are:. SDA EXPRESS COURIER SPA. GLS ITALY. BRT Express Courier. TNT Express (will become FedEx). DHL I

What countries do you deliver to?

The countries we ship to and from which we accept returns are as follows:. European Union, EU:. Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estoina, Finland, Germany, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuani

What to do if I am not present when the courier arrives?

If you are not present at the first delivery attempt, at least one more delivery attempt will be made in the following days.*. If the last attempt also fails, the shipment will be put on hold.**. Shipments can be released only by the sender. ⚠  If yo

Why is my order delayed?

Our commitment is to meet the delivery time. However, delays may occur if:. You might be interested in the following articles:. When will I receive my order?. What happens if I'm not home when my package is delivered?. What to do if my order is on ho

What to do if my order is on hold?

If the courier is unable to deliver after the last attempt, the shipment will be put on hold. This happens when there is an error in the address: the recipient's name is not on the intercom, the house number is missing, the postal code is incorrect,

Can I request delivery to a pick-up point/locker/post office?

The delivery of orders is possible to private addresses or workplaces. However, delivery to pick-up points, lockers, public or private post offices is not possible. This option is not available during checkout.

Why is the tracking not updated?

The tracking might not be updated for the following reasons:. Remember that it takes us 1-2 business days to prepare your order after you place it. We deliver within 3 business days from the preparation of the shipment.

Where will my order be shipped from?

Orders placed on our site can be shipped, depending on availability, from:. The shipping location of your order can affect the courier used and the delivery times. You might be interested in the articles:. What courier will deliver my order?.

Some of the products on the site are sent from physical stores. How does it work?

Orders placed on our site can also be shipped from our Italian stores. The only difference between an order shipped from the warehouse and one shipped from a store is that in the latter, you will find a receipt issued by the store. With this receipt,