What to do if I am not present when the courier arrives?Updated 10 months ago

If you are not present at the first delivery attempt, at least one more delivery attempt will be made in the following days.*

If the last attempt also fails, the shipment will be put on hold.**

Shipments can be released only by the sender.

⚠  If you do not contact our Customer service within 5 business days, the shipment will automatically be returned to our warehouse. In this case your order will be refunded.

* Deliveries made on Friday will be attempted on the next Monday.

** When contacting us please provide your first name and last name, as shown on the doorbell label, and your address and phone number.

You might be interested in the article: What to do if my order is on hold?