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What to do if I am not present when the courier arrives?Updated a month ago

If you are not present at the first delivery attempt, at least one more delivery attempt will be made in the following days.*

If the last attempt also fails, the shipment will be put on hold.**

Shipments can be released only by the sender.

 If you do not contact our Customer service within 5 business days, the shipment will automatically be returned to our warehouse. In this case your order will be refunded.

* Deliveries made on Friday will be attempted on the next Monday.

** When contacting us please provide your first name and last name, as shown on the doorbell label, and your address and phone number.

You might be interested in the article: What to do if my order is on hold?

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