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My order has not arrived yetUpdated a month ago

If your order has not arrived yet, it is possible that:

  • The courier is experiencing operational delays. In this case, you will receive your package a few days late.
  • The shipment is on hold.
  • The shipment has been returned to the sender due to the expiration of the storage period. 

You can check the cause of the delay by clicking on the tracking link you received via email or, if you are registered, directly through your account

You might be interested in the articleWhat to do if my order is on hold?

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