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Why can't I see the order that seems already paid?

Sometimes it may happen that, despite proceeding with the payment, there are some glitches (see Why can't I complete a card payment?). Consequently, the bank account may show a transaction even though there is no related order in your accou

What can I do if I did not receive the order confirmation e-mail?

In the case you did not receive the order confirmation e-mail, we suggest:. Checking your spam folder;. Checking which e-mail address you used to place the order;. If you used PayPal Express Checkout to pay, please check your PayPal e-mail;. Make sur