How can I ship my return?Updated 4 months ago

Below you will find all available ways to ship your return.

Shipping from Italy

If you have chosen “Ship with a return label”:

• You will receive a free shipping label with TNT FedEx;
• The courier will attempt a collection the first business day after the request;
• To book another pick-up, you can use the online form Book a pickup with TNT or you can call TNT's Customer Service at (+39) 0236017467.
• If you are not available, you can bring your parcel to the nearest TNT FedEx point.

Click here to find the nearest TNT FedEx point

  If you have chosen “Ship with any carrier of your choice”:

• Shipping fees are at your own expense;
• You can choose any courier;
• The shipment must be sent to:

BasicItalia
Strada Cebrosa 106
10156 Torino TO
Italia

  If you have chosen “Return to a retail store”:

• You can go to any store of the Group with the return parcel.

Click here to find all available stores

Shipping from abroad

If you have chosen “Ship with a return label”:

• You will receive a free shipping label with TNT FedEx courier;
• The courier will attempt a collection the first business day after the request;
• If you’re not available, you can bring your parcel to the nearest TNT FedEx Location.

Click here to find the nearest TNT FedEx Location

  If you have chosen “Ship with any carrier of your choice”:

• Shipping fees are at your own expense;
• You can choose any courier;
• The shipment must be sent to:

BasicItalia
Strada Cebrosa 106
10156 Torino TO
Italia