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What are the return conditions?Updated 9 days ago

The following requirements must be completed in order to request a return:

The request must be submitted within 30 days* following the order's delivery.

The item must:

Be brand new, never worn, and merely tried on;

 Not to be washed;

Still bear the tag;

Have no unintentional damage;

Be free of flaws; in this case you'll have to file a complaint (see What should I do if I received a defective item?)

The return is completed with the issuance of the refund within 14 business days (excluding Saturdays and Sundays) from its receipt in the warehouse.

Please note 

Submitting a return that does not meet the above criteria will result in its rejection by the returns department; in this case, you will be responsible for retrieving the items and will not be eligible for a reimbursement. 


If you need further assistance please check the Other questions or Contact us

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